Gain Customer Insight

Information is king. The more you have the more you can do. Whether you want to know more about your existing customers, potential customers or even your own staff, let our dedicated team provide you with the feedback and insight you need.

Market Research

Market Research is an essential business process especially when looking to launch new products or services . Perhaps you are trying to find out what your customers want from your brand, or your competitors, or what they look for when making a choice about who to purchase from. Market research is a process that can be costly to organise in-house and you may not have the staff or expertise to carry out reliable and accurate research on your own.


KC Contact Centres can take everything off your hands and provide the cost effective solution you’re looking for. Whether your research is local or national, private or public sector we have the skills and knowledge to develop a market research programme that will give your business greater insight and reliable information to base your business strategy, or marketing and sales plans on.

Surveys

Getting to know your existing customer and potential prospects is key to the success of any business. The knowledge and insight you can gather is invaluable and to do this effectively you need an experienced call centre.


KC Contact Centres can work with you on a variety of surveys for example: Customer Satisfaction Surveys, Opinion Polls, Market Research Surveys, Internal Staff Surveys and even Focus Group Recruitment. KC Contact Centres is with you from the beginning, we can help you design and develop the survey and our experienced highly trained staff will then conduct the survey. Our team of analysts will then report the findings in a format that suits you.


Whether you are a public or private sector business; we’ve gained an enviable reputation for effectively gathering and collating data to help businesses and organisations perform better.

Data Cleanse

Customer data is the lifeblood of your organisation. It allows you to effectively engage with existing customers and prospects to deliver exactly what they need.


Data cleansing is a great way to make sure you are getting the most out of your marketing and sales activity. It means that your direct mail is going to the right people, at the right address and with the right name on. Not only does keeping your database accurate maximise the return on investment; but it also improves customer satisfaction. Quite often when customers don’t get an important letter or their name is spelt wrong, it can feel like a company doesn’t care and this is when customer are start to feel less loyal to a brand. We can conduct a campaign at a frequency to suit you to ensure that the information you have is timely, accurate and squeaky clean.


Outsourcing a data cleanse can feel daunting as another company is calling your customers and so you need to use a partner you can trust. KC Contact Centres takes the time to understand your business, its values and its culture so that we become a seamless extension to your business. Our experience and knowledge mean you don’t have to worry about outsourcing - we’re here to help you build durable relationships with your customers.

Mystery Shopping

Mystery Shopping is a great way to constantly improve customer satisfaction for your call centre or customer contact services. With decreasing brand loyalty, the growing dependence on word of mouth and increased competition, it is imperative that businesses provide excellent customer satisfaction.


KC Contact Centres can work with you to develop a mystery shopping programme designed to your specific needs. It’s not just our mystery shopping that is bespoke, our reporting is too. Whether you want reports based fortnightly, monthly or annually, or every 50, 100 or 500 customers called: we are flexible and here to support your business needs.


Our team will provide you with reliable feedback to all areas that are important to your business. We will make recommendations based on our findings to boost your company’s performance whether it is how to increase your customer satisfaction, increase sales and productivity or improve customer retention.

At a glance

  • Learn more about your internal and external customers
  • End-to-end expertise, from design to feedback
  • Public and private sector experience
  • Boost your business brand

Considering our services?

Have an informal chat with one of our experts or get a quote today.








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Brands we work with…

Healthwatch

Healthwatch

Flexible call handling from KC Contact Centres: helping to improve local health and social care.

Network Rail

Network Rail

Network Rail felt it was important to improve service levels and customer satisfaction.

VictoriaPlum.com

VictoriaPlum.com

VictoriaPlum.com needed to ensure that its customer care capabilities could be rapidly scaled up.