Contact Centre Insight

Knowing the contact centres industry inside out means that we can ensure we are providing one of the best outsourced call centres in the UK.
Keep up-to-date with industry insights, news and trends with our dedicated contact centre insight page.

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Answering the call for Public Sector modernisation

Wed Jun 01, 2011

The outsourcing of the contact centre function presents clear benefits to both the public sector and to the general public.

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Why it’s time for customer services to ‘come home’

Wed Jun 01, 2011

Outsourcing the call centre operation to offshore destinations has cost businesses in terms of customer experience...

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