Contact Centre Insight

Knowing the contact centres industry inside out means that we can ensure we are providing one of the best outsourced call centres in the UK.
Keep up-to-date with industry insights, news and trends with our dedicated contact centre insight page.

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5 top tips for building customer loyalty

Thu Oct 30, 2014

With so many organisations trying to get recognition, customer loyalty is essential for getting your brand to the top.

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Hull; a place on the edge that’s in the midst of everything

Thu Oct 23, 2014

Hull; the 2017 UK City of Culture, home to great sports teams, white phone boxes and an award winning contact centre.

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Why employee satisfaction is key to happy customers

Thu Oct 16, 2014

Employee satisfaction is important to the overall success of a company and the link between ESAT & CSAT is often over looked.

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The benefits of data cleansing

Wed Oct 08, 2014

Customer data is the core of an organisation & over 80% of businesses believe inaccurate data costs them money.

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The top 3 dos and don’ts of telemarketing

Thu Oct 02, 2014

Good telemarketing relies on building an instant rapport with a customer, something we've spent a lot of time perfecting.

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The 5 key benefits of using a switchboard

Thu Sep 25, 2014

A switchboard is the first point of contact for your customer and it’s vital that you get it right.

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Why your disaster recovery plan should be a top priority

Fri Sep 19, 2014

With natural disasters, hardware failures and human error; planning for the unknown and unlikely can be difficult and costly.

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Top tips for creating a better, personalised customer experience

Thu Sep 11, 2014

These days, personalisaton isn't simply just adding a customer name to the top of an email.

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Five top tips for customer service success

Tue Sep 02, 2014

Answering millions of customer calls - we know a lot about making customers happy. Here's our guide to getting it right.

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Should your business be answering calls outside of the 9-5?

Thu Aug 28, 2014

Most new business comes in via the telephone and over half of potential customers won’t call back if their call isn't answered.

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