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Our success
Since its inception KC Contact Centres can claim many successes and has been the recipients of several awards in recognition of this. As a business we also hold the industry recognised accreditations that are expected of an outsourced contact centre service provider.
Awards
- Call Centre Manager of the Year – 118 Tracker Awards 2006
- Telesales Team of the Year – National Sales Awards 2005
- Best Wholesale DQ provider – 118 Tracker Awards 2005
- Best Wholesale DQ provider – 118 Tracker Awards 2004
- Front Line Customer Service Advisor – National Customer Service Awards 2001
Finalists
- Growth Strategy of the Year – National Business Awards 2007
- Best Outsource Relationship – European Call Centre Awards 2007
- Outbound Contact Centre of the Year – National Sales Awards 2005
- European Call Centre of the Year Award – Training, 2003
- Contact Centre of the Year – National Customer Services Award 2002
Accreditations
- ISO9001:2000 (BSI Management Systems)
- ISO14001:2004 (Environmental Management Systems)
- ISO 20000 (Information Technology Service Management)
- ISO27001 (Information Technology, Security Techniques, Information Security Management Systems)
- IIP (Investors in People)
- Early Office Infrastructure (EOI) is a government standard of security. This adherence to strict security guidelines has seen us pass a National Audit Office security audit comfortably
Organisation Membership
News
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Posted Wed, 10 Feb 2010, 11:41 (6 months ago). KC Contact Centres Retains Maureen ContractKC Contact Centres is pleased to announce that the longstanding agreement with Independent Radio News (IRN) to handle Maureen directory enquires (118212) has been formally extended. KC and IRN have successfully worked together since 2004 and in that time ha... Continue reading |
