Why partner with us?

KC Contact Centres believe that caring about our clients and the people who work with us makes us different and is the reason we’re trusted to provide communication solutions that are nothing short of exceptional. We’ll work with you to become part of your culture and by doing so become two companies with a single vision.

Our Unique Approach

We want our people to know they are working for you. Our training is focused not only around the processes and practical aspects of being an outstanding advisor but also around the values and culture of your business. We brand up your area of the contact centre with your logos and messages to ensure that seamless approach from your business to ours is maintained.

Award Winning

KC Contact Centres has not only won awards for its Directory Enquiry provision and its Sales Team we have also received awards for one of the things that matters to us most, customer service; coming in the top 5 for the public sector and top 25 for the private sector as well as previously winning at the National Customer Service Awards.

Location

Some people like to say Hull is the end of the road, but we know it is the beginning, served by the M62 which interconnects all the UK major networks, 2 international airports and a thriving ferry terminal that handles over a million passengers a year to and from Europe.

We Do More!

We know that excellent customer contact solutions don’t just end with the telephone. KC Contact Centres does more than just answer your calls we can manage your emails, texts, social media and even the live chat on your website. With every connection we can strengthen a relationship, enhance a customer experience, and generate more revenue for your business.

We Are Part of the KCOM Group

KC Contact Centres is part of the award winning KCOM Group that has been relied upon for many years to deliver an unsurpassed level of customer service. We can provide the reliance, strength and savings our competitors can’t. We also have access to the latest technology and some of the UK’s top communications experts that your business can benefit from.

Our People

A contact centre is only as good as its people and we are confident ours are the best in the business; they are what truly set us apart. Since launching in 1999 we’ve had a very simple belief, the right people, with the right skills, to deliver the right performance.